General Refund Policy
If we can’t confirm your booking: You will receive a full refund.
Cancel a confirmed booking for a full refund as long as you cancel in time:
- 48+ hours before your activity (most tours)
- 72+ hours for select activities and/or groups of 6+
- 7+ days for groups of 8+
- 14+ days for groups of 20+
Special Cancellation Terms
Some activities have special cancellation terms – those will be clearly listed on the activity page and/or your voucher and will override the general rules above.
Late Cancellations
Cancellations made inside the required cancellation window are non-refundable.
Changes to Date or Time
You may change your date or time at no charge if:
- the activity has availability, and
- the request is made outside the applicable change/cancellation deadline.
Requests made inside the deadline are subject to the vendor’s policy and approval.
Activity Requirements
By booking, you agree to all age, weight, and other participation requirements listed for the activity.
Voucher Review
Please review your voucher promptly. It is your responsibility to contact Hawaii Discount if anything is incorrect or if you need changes.
Vendor Cancellations or Disruptions
Activities may be changed or canceled due to weather, mechanical issues, or other unforeseen reasons. If the vendor cancels, you may reschedule or receive a full refund. We may contact you by phone/text or email regarding updates.
How to Request Changes
Please call us at 1-866-482-9775. We will do our best to help, but changes inside the cancellation window depend on the vendor.
Gift Certificates
Gift certificates and unused gift certificate balances are non-refundable.
Car Rentals
You agree you have reviewed all fees and surcharges collected at the rental agency and that you are responsible for those charges and any changes made at the counter.
Airfare
Reservations that include airline tickets are non-refundable and non-changeable due to airline restrictions.